FAQ

Click here to go to our "new" and growing FAQ section.

How To Order

For wholesale and buying club information click here.

Using the Shopping Cart

If you have done much shopping on the internet I think you will find our shopping cart pretty standard.  You will have the opportunity to place an order for each product in the shopping cart.  You may then continue shopping, view the items you have already selected or checkout.  You will receive an e-mail confirming the order, and we will start processing your order right away.  The order will be placed and processed on a secured server.  If you do not feel comfortable placing an order over the internet you may e-mail us with credit card information in several emails.  If your credit card info is in several emails with the shipping address and expiration date separated as well, your information is secure.  Or you may call in your order (See "ordering by phone" below).

Rest assured we do not sell or give away our customer list! 

All major credit cards are accepted.

All Credit Card Orders are processed over a secured server

You can shop at wildernessfamilynaturals.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.wildernessfamilynaturals.com is registered with the Authorize.Net Verified Merchant Seal program.

Ordering by Mail

You can print out the order form at the end of this document or just write up your own.  Please include the item code, item description, quantity, and price for each product you wish to purchase.  Once you know what you want to order, please call us at (800) 945-3801 so we can calculate the shipping charges for you.   We always enclose a copy of the invoice with your order.  Our Address is:  

Wilderness Family Naturals
Box 538
Finland, MN   55603

Ordering over the Phone

You may place your order by phone, as well.  Since we live in the wilderness and only have a cell phone the connections are not always good.  If something seems to happen to our connection, please just hang up and try again.  Please have your credit card handy along with the names of each herb and their respective order numbers. We now have a toll free phone for ordering: 1-800-945-3801 (8-5 Monday -Friday) and for questions or to order after hours  our phone number is (218) 226-3985 or toll free at 1-800-945-3801.  

If you just have questions and want to e-mail us you may contact us at info@wildernessfamilynaturals.com.  The internet is wonderful for  long distance communication and very convenient.

Shipping Information

For bulk herbs and other bulk nutritional items please allow 2 weeks delivery time, though we hope to have your order to you in much less time than that.  These items will be shipped UPS ground unless other arrangements are made.  

For appliances delivery time will vary from 3 days to 2 weeks.  They, too, will be shipped UPS.

Shipping Rates: For detailed information on shipping rates and other shipping questions go to http://postcalc.usps.gov.

Our Returns Policy

Read full Returns Policy. Please call us with any questions you may have: (800) 945-3801.

Click here for an Order Form to print out